Frequently Asked Questions


  • Can I trust the Peoria Plaza Tire online website?
    Absolutely. If you check out Peoria Plaza Tire on Facebook, Instagram, YouTube, Twitter, Vimeo, or simply Google our name – you will see we have been around for a few years and have been providing customers with their wheels/tires, suspension, lighting, spacers and more…to their doorstep by the thousands every MONTH! Peoria Plaza Tire not only has the best prices in the market, we also have one of the highest review ratings in the industry.
  • Do you have a catalog? What if I don’t know what I want?
    Our website has tens of thousands of aftermarket wheels/tires installed on vehicles with upgraded suspensions. See our gallery to get started! We also have tens of thousands of wheels you can filter using the year, make, model and suspension of your vehicle. Check both out and let your imagination take over. Suspension, lighting, spacers, wheel accessories and so much more are always available in our stores with our best pricing possible always displayed upfront.
  • Do you ship internationally?
    Yes. From Canada to Australia and everywhere in between – we frequently ship to countries all over the world. Please note: unless otherwise specified, Peoria Plaza Tire shipping covers freight only within the 48 contiguous states. If applicable, additional fees (brokerage, duties, etc.) are collected locally and are not included in the price paid. Have questions? Please ask in advance. It is very important you do your research.
  • What’s the best way to reach you?
    Yes. From Canada to Australia and everywhere in between – we frequently ship to countries all over the world. Please note: unless otherwise specified, Peoria Plaza Tire shipping covers freight only within the 48 contiguous states. If applicable, additional fees (brokerage, duties, etc.) are collected locally and are not included in the price paid. Have questions? Please ask in advance. It is very important you do your research.
  • What should I do if I have vibration, a warranty concern, or other issues with my products?

    Remember, we too are enthusiasts and we are here to help you out and get things right. One thing to keep in mind, if you added some big whopping mud tires to your truck… you are going to “feel” them. There will be more feeling in the steering wheel and you may feel the lugs on the larger mud tires on the road. This is normal and part of looking so good. However, there are times that even though we balanced the wheels/tires perfectly on a machine, once on the vehicle they have a shake or strong vibration at certain speeds. If you have this issue or any other concern, simply email us immediately with all the specifics by replying to the last email we sent you. This will make it easy to locate your order and get you going down the road again smoothly. Same for any warranty questions or general concerns. We are here to work through it together and make your custom build enjoyable.

    Balance Beads – Please note that balance beads are not guaranteed. While we use the most exceptional and up-to-date weight charts to ensure we are installing the correct amount of beads for your specific application, there are many variables that we are unable to account for. While it is extremely rare, some wheel and tire assemblies simply do not balance out perfectly with this type of balancing technique and we are unable to confirm this until the assembly is mounted onto the vehicle. If you are having any issues at all, please let us know and we will be here to help!

    Damage Upon Receipt – Upon delivery (or pick up at a local terminal), be sure to inspect the complete wheel and tire package BEFORE signing any documents! If damaged, be sure to make FULL NOTES on documents (Bill of Lading) BEFORE SIGNING and accepting shipment. Unfortunately, while it is rare, due to the size and complexity of shipping large packages across the country, damage can occur and it MUST be noted with the shipping courier before signing and accepting the shipment. Damage caused by the shipping courier qualifies you for a replacement and/or credit ONLY IF all damage is noted with the courier BEFORE signing the documents (Bill of Lading). If the damage is NOT noted upon receipt, this alleviates all liability of the courier and we must open a damage claim and see it through to completion before reimbursement (if any) is allotted for the damages. Please notify us immediately if there is damage and send us pictures via the contact us form so we can document the issue and come to a resolution as soon as possible!

    All wheels and tires come with a FULL manufacturer's warranty, please ask if you have any questions regarding the warranty on a specific product and we will be happy to assist! Please note: Peoria Plaza Tire will cover the costs involved with warranty claims up to 30 days from the date of delivery. After the 30-day period, the costs involved with the warranty claim are the customer's responsibility. Please notify us as soon as possible if you have any issues, questions, or concerns!

    International Shipping Disclaimer
    • You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
    • As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
    • If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
    Shipping Terms
    • Peoria Plaza Tire is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.
    • Peoria Plaza Tire cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.
    • Peoria Plaza Tire is not responsible for mis-delivery errors via carrier, or incorrect shipping info.


  • How Do I Pay For My Order?

    We have 3 payment options which are all super simple to use and absolutely secure.

    1. PayPal, this can be done whether you have a PayPal account or not – no account required.
    2. Affirm (monthly payment option) details HERE.
    3. Stripe (credit card system) for all items EXCEPT wheels/tires, check-out directly on the website. Our credit card system Stripe is very secure.
    By using a third-party service like PayPal, Affirm, and Stripe your credit card information will be 100% safe. Likewise, PayPal, Affirm and Stripe come with built in buyer protection. (You won’t need it, it’s just nice to know that it’s there.) NOTE: You are not required to sign up for a PayPal account to checkout. PayPal allows non-members the ability to check-out with a credit card just like you would at any other e-commerce store.
  • What about sales tax? Duty fees?

    Sales tax will apply to all orders being delivered to, or picked up in the following states: IL, NE, ME, TN, VA, NM, AR, ID, WV, WY, VT, UT, RI, HI, MS, IA, NV, CA, PA, CT, WI, SD, KY, WA, OH, ND, NC, MA, AZ, KS, TX, AL, CO, GA, IN, MD, MI, MN, NJ, NY, SC, OK, FL, and LA. Please note that if you’re an international customer your government may charge duties/taxes when the product arrives. Peoria Plaza Tire does not pay for these additional taxes and fees and the customer is responsible to do the research and understand these fees, we do not have the resources to quote these additional costs.

    Sales or use tax is due on certain purchases delivered or sourced to Washington. Washington requires you to file a use tax return when sales tax is not paid at the time of purchase. This message is required under the Revised Code of Washington 82.13.020

  • What if I found a lower price than you quoted?

    Wow. You must have found a really good deal. Send us a link and we’ll beat it (or at least we’ll try, every once in a while we can’t.)

  • How long is my quoted price valid?

    Website prices will continuously update. If you were sent a personal quoted price via email, they are valid for 30 days. After that, we’ll need to re-quote as the manufacturers and shippers frequently update their pricing. While our social media advertisements will be valid for 7 days from the posted date (ex: Posted January 1st, price valid through January 7th). Note: while we can honor prices for 30 days, availability of the wheels/tires may change sooner.

  • Do you offer financing?

    Yes, we do, by partnering with Affirm we now offer fixed monthly payment options with annual interest rates ranging from 10-30% (subject to credit approval). Simply find the wheels/tires you’d like to purchase on our website and click Monthly Payments and you can apply directly with Affirm. They are able to provide a credit decision within seconds and, if approved, will provide you with all the details you’ll need to decide if the loan is right for you. Once you accept the loan we’ll be able to get to work processing your order. Once approved by Affirm we get your wheels and or tires headed your way, there is no delay related to financing! Alternately, some of our customer also choose to check out with PayPal Credit (subject to credit approval).


  • What is your cancellation/return policy?

    Always contact us with any issues or return questions, we will always work with a customer, however, understand that most of our items require quite a bit of work to get them to you and we must recover these costs, unless the mistake is ours. Please use the contact us form to submit any questions!Any returns or cancellations after purchase will carry a cancellation fee up to 20% of the total order value contingent of ongoing labor hours and/or any associated shipping fees unless the fault is ours. As many of our items are very expensive to ship and handle, due to vendor contracts some products can carry up to a 30% restocking fee once processing has begun; please contact us for any questions.All refunded items must be approved prior to being returned. Please contact us for a return authorization. Refunds must be requested within 30 days of original receipt of merchandise. Once approved, all items must be returned within 14 days. Money will be refunded via the original payment method. Once the product is returned, please allow 14 days for receipt of funds.

  • Suspension & Accessorie

    All suspension/accessory items being returned that are not warranty related CANNOT have been installed or attempted to be installed. If we receive a return that shows signs of installation, we will not be able to accept the item and will have to return it to the sender with no credit being issued.

  • Individual product orders

    Please inspect all products for damage before attempting to use them. You are responsible for test fitting wheel-only orders to the vehicle before having tires mounted. Once tires have been mounted, we are unable to take them back even if there is a fitment problem. Tires with mileage on them cannot be returned.

  • Package Orders

    For package purchases, you are responsible for test fitting before driving on any products. Once wheels/tires have been mounted on the vehicle we are not able to accept a return. If you have any concerns about fitment, simply share those concerns before you place your order and our experts will work with you to get a perfect fit! Due to the fact we move quickly, it is important to notify us immediately if you have concerns.

  • Google AdWords Remarketing Policy

    Enthusiast Enterprises, Inc. and its subsidiaries and affiliates use the Google AdWords remarketing service (“Google AdWords”) to advertise on third party websites, including Google, to previous visitors of our websites. Google AdWords allows us to tailor our marketing to create personalized offers and only display advertisements that are relevant to you by placing a cookie on your device. SUCH COOKIES DO NOT IN ANY WAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER OR PORTABLE ELECTRONIC DEVICE. The cookie is used to say “This person visited this page, so show them ads relating to that page.” Any data collected will be used in accordance with our own Terms of Use and Google’s Privacy Policy. You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering tailored advertisements and personalized offers, by visiting the consumer opt-out page for Self-Regulatory Principles for Online Behavioral Advertising, as well as edit or opt-out of Google's use of cookies by visiting Google’s Ad Settings.

Being an Ambassador

  • What is an ambassador?

    An ambassador is an individual who represents a larger entity. As an Ambassador you are a representative of Peoria Plaza Tire and use your influence to promote the brand while earning points to redeem for Gear, Wheels, Tires, Suspension, and other products.

  • What are the benefits to being an ambassador?

    As a Brand Ambassador for Peoria Plaza Tire, you have many opportunities to promote our name and be rewarded for it. You will receive a percentage back in points from each sale that has your name selected under the “Who Sent You” dropdown at checkout. These points can then be used on anything from Peoria Plaza Tire’s website. The more you promote, the more you get back to spend on more truck parts!

  • What are the qualifications for being a brand ambassador?

    We are looking for key influencers in the “truck scene” with a large following, or growing following, that can positively market and stand behind the products we offer. Having a big build or new build with a large enthusiast following is exactly what we are looking for!

  • Do you offer sponsorship?

    As a Brand Ambassador you receive special promotions that most other customers do not get. Since Peoria Plaza Tire does not offer sponsorships, this is the best way to give back to the customer (that’s you!) and allow you to earn as many points as you can!

  • How can I earn points?

    The primary way to earn points is through people selecting your name under the “Who Sent You” dropdown at checkout. We will also provide you with a vanity URL. Use this link on your social media, and anyone who checks out via your link will have your name automatically selected at checkout!

  • Where do I submit my posted media content?

    You can submit your content by logging in to Your Account online and choosing your Ambassador Account homepage. Or click here, because that’s way faster.

  • Does my account expire?

    If your name is inactive under the “Who Sent You” dropdown, or has no content submissions for 90 days, your name will be removed from the Ambassador program. You would then need to reapply if you wish to promote with us again.

Wheels & Tires

  • Are you selling second run or blemished wheels?

    No. All wheels are brand new, first run, and manufactured warrantied.

  • Can I trade my old wheels for a credit toward new wheels?

    Nope. We only deal with new wheels. Sorry.

  • What is the difference between directional vs non-directional wheels?

    This is one of the most common questions we receive and has a very simple answer. All FORGED wheels will be directional (if they have directional spokes of course), meaning the wheels on each side of the vehicle (driver or passenger) will be facing the same direction. This is because forged wheels have two part numbers per set of four wheels in which case when the wheels are mounted on the vehicle, they are all facing the same direction. You will notice brands such as American Force, Specialty Forged, and Fuel Forged (to name a few) have a much higher price tag than cast wheels – this is because all of their wheels are custom built to order and they have the ability to make their wheels directional. On the other hand, non-directional wheels will be non-forged (usually cast) and have a much lower price point. These cast wheels will be non-directional meaning that all four wheels are facing the same direction and once they are mounted on the vehicle you will see that the driver side will be facing one direction, while the passenger side will be facing the other. For further explanation, see this video.

  • How can you sell wheels cheaper than other places?

    There are two main reasons we can sell for so cheap.

    Most of our competitors spend a fortune on advertising and other frills. We on the other hand began our journey by creating the world’s largest gallery of vehicles with custom wheels installed. We have continued this mission of “giving people what they want” by launching Peoria Plaza Tire TV on YouTube. Instead of paying mega dollars to “entice” customers into buying our products, we simply share our knowledge and have created a community with our gallery for enthusiasts to share knowledge with each other. In turn, it makes it easy for customers to know who to choose when it’s time to buy! This means we spend very little money, and only our time, and pass on all that savings to you all in our prices! Second, we do A LOT of volumes. This enables suppliers to rationalize giving us some of the best pricing in the industry, and once again that low price can then be passed on to our customers.

  • Do you sell tires too?

    Yes. We have access to discounted pricing on a number of tire brands. We also offer free mounting and balancing so that your wheel & tire package will be ready to go when it arrives. Simply find the wheels you love on our website and click “ADD TIRES” to build a package and save even MORE.

    You also can choose to buy just tires through our online store.

  • Will you stretch tires?

    The short answer: Yes!

    Our customers are determined to push their vehicles to the limit while showing off their own unique style. Each customized vehicle has its own personality and we want to help our customers achieve any look they’re after to complete their dream vehicle.

    However, there are certain risks that come with stretched tires. Stretched tires give a distinct, minimal sidewall look that can help showcase your wheels and dial in perfect fitment. In minor stretch applications, there are minimal to no inherent risks. But, in extreme tire stretch applications, this can result in debeaking or tearing of the tire's sidewall. The more the tire is stretched, the more likely you may run into one of these issues. Stretching a tire onto a wider wheel may void the manufacturer's warranty depending on the brand and size of the tire. If your application is considered stretched, there will be a note listed during the checkout process before going to the cart for purchase.


  • What does free mount and balance include? Do you install them on my vehicle?

    Free mount and balance is included when you purchase a wheel and tire package. We will mount the tires on the wheels and balance them with state of the art equipment. There is no charge for this and included are the stick-on weights needed and standard chrome valve stems. Mount and balance does not include install to the vehicle. We always recommend professional installation.

  • Fitment is the responsibility of the customer, don’t know? Please ask

    With our massive online gallery of installed wheels/tires on vehicles we have empowered our customers to make the proper fitment decisions. You will see many of our customers go beyond the “conservative” fitment offered by manufacturers and “guaranteed” by our competitors. They are doing this by making modifications and trimming plastic and sometimes metal to make the wheel/tire combo fit.

    For this reason, we fill the order as you have placed it with the assumption you will make the appropriate modifications to fit the wheel/tire combo.

    When you provide the correct make, model (and version if applicable), and year information about the vehicle we do verify bolt pattern, TPMS sensors and lug nuts (these items we guarantee fitment).

    If you have questions or do not know the proper fitment on lifted, leveled or even stock applications – complete our quote/fitment help form so that we may make our best recommendation for what should work. In some cases, minor trimming will be needed to accommodate oversized tires or wide / high negative offset wheels. Additionally, we cannot guarantee fitment on custom drilled wheels, but should the manufacturer make a mistake – we’ll help broker a solution. Some vehicles or applications may not apply. In those cases we’ll tell you before you purchase.

  • Will my order come with center caps, lugs, and TPMS sensors?

    If the wheels are made with center caps, they will be included with your purchase for no additional cost (ask if you aren’t sure). Chrome or black lug sets are available as an additional cost (free shipping if ordered with your wheel purchase) and includes all the lugs needed, you may also choose 4 locking lugs w/socket. We provide 4 chrome valve stems w/chromies at no additional cost also. When installing the wheels, lugs should be hand-torqued in a star pattern and not installed using an impact tool. TPMS sensors are available for an additional cost. For wheel and tire packages, the price includes free installation of the sensors. Note: some vehicle models or sensors may require a re-programming process to sync with the new sensors. This can be done fairly easily by an auto dealer or repair shop (the cost to program sensors is the customer’s responsibility).

  • I’m just looking for center caps. Can you help?

    If the wheels you need the caps for were purchased from us, yes we can. If not we are not able to determine the exact cap you need so we are not able to help, sorry. Often the part number can be on the inside of the cap and eBay is a good place to hunt some down.